Yes, you can get eSIM anywhere anytime as long as you have a compatible and unlocked device.
To confirm the list of supported device models, please visit our website, accessible here.
To check if your device is locked or unlocked, please follow the brand-specific instructions for your phone:

For Apple Devices

01. Go to [Settings] – [General] – [About] and scroll down.
02. If you see “Network Provider Lock – No SIM restrictions” and “Digital SIM – IMEI (number will appear),” your phone is compatible with eSIM.
03. If “SIM restrictions” are displayed, your phone does not support eSIM.

For Samsung & Google Devices

01. Go to [Settings] – [Connections] – [Mobile networks].
02. Select [Networks operators]
03. If you see multiple available networks, your phone is likely unlocked and eSIM-compatible.
04. If only one result is displayed, or the option to search for networks is unavailable, your phone might be carrier-locked. In this case, you’ll need to contact your domestic carrier to unlock your phone before using an eSIM.

While you have the flexibility to purchase the eSIM at any time, we strongly advise acquiring and activating it before your journey. This ensures you have a reliable Wi-Fi connection, which is essential for a seamless setup. The validity of nationwide, city, and global plans commences when the eSIM is connected to the local network, while the eSIM Korea Fixed plan’s validity begins upon activation.

When it comes to selecting the right eSIM package for your trip in Korea, it’s essential to consider factors like your data needs, coverage, and the duration of your stay. Here are a few options to keep in mind: 

| eSIM Korea Unlimited Plans: These plans offer unlimited data, with reduced speeds (384 kbps) after you’ve used up your high-speed 4G LTE data. Validities range from 3 to 30 days.

| eSIM Korea Fixed Plans: This plan ensures consistent 4G LTE connectivity with a data allowance of 6GB for 10 days.

| eSIM City Plans: Ideal for travelers staying in a specific city for an extended period.

Prior to making your selection, we strongly recommend thoroughly reviewing the details and terms of each eSIM plan. If you require personalized assistance in choosing the perfect plan, don’t hesitate to reach out to the eSIM World team at [email protected]

Unfortunately, eSIM Korea offers data-only plans, which means local phone numbers are not part of these packages. Consequently, these eSIM plans do not support the ability to make voice calls or send SMS. If you require voice calls and SMS capabilities, we suggest using VoIP (Voice over Internet Protocol) services like Skype or other messaging applications that rely on data connectivity to enable calls and messaging.

At the moment, we exclusively accept payments through PayPal. If you do not have a PayPal account, we strongly recommend creating one. It’s a straightforward process that will simplify your payment transactions.

Once your payment is completed, our eSIM QR code is automatically sent to the provided email address within 15 minutes. If you haven’t received it within this timeframe, please follow these steps:

1. Check Spam or Promotion Folders
Look in your spam or promotion folder, as your email may have been filtered there.

2. Contact Us for Assistance
If there’s a typo in your email address, kindly reach out to us at [email protected] for a prompt resend.

3. Payment Processing Delay
If you used iDEAL or another non-PayPal payment method, there may be delays during the transfer to PayPal. In such cases, please contact the respective payment gateway for assistance.

4. PayPal Security Measures
Periodically, PayPal may subject your payment to security checks, which could take up to 72 hours. This is part of PayPal’s security protocol. For guidance, please contact PayPal’s customer service.

Please note that even for credit or debit card payments, processing is routed through PayPal, which may undergo PayPal’s security checks and pending status. For further assistance, we recommend reaching out to PayPal’s customer service.

If you’re unable to access data after successfully activating the eSIM plan, please ensure that [Data Roaming] is turned on and try restarting your phone. If you’ve installed an eSIM plan that allows for manual APN (Access Point Name) settings, please follow the instructions provided to enter the APN information into your device manually. You’ll receive the APN information once you receive an instruction after payment.

To confirm your eSIM activation, look out for these two indicators:

| eSIM Profiles
Visit your device’s eSIM settings, where you’ll find a list of available profiles or plans. When your eSIM is successfully activated, you’ll see an active profile without a phone number listed among the options.

| Signal and Connectivity
Once your eSIM is activated and connected to a cellular network, you should notice signal bars or connectivity indicators in your device’s status bar. You might also see the carrier name associated with the eSIM, confirming both its activation and network connection.

It’s highly recommended to deactivate your original SIM to prevent incurring data roaming charges from your domestic carrier while using the eSIM.

However, if you still want to receive calls and SMS on your home number while using the eSIM, you can keep your original SIM active. In this case, we suggest disabling the “Automatic Cellular Data Switching” feature on your device to prevent unintended data usage, ensuring that data traffic is directed through the eSIM plan rather than the original SIM.

You can easily estimate your data usage by accessing your device’s Settings. For precise data consumption details, please contact us at [email protected].

The process varies depending on your device’s manufacturer:

Apple Devices

01. Open [Settings]02. Go to [Cellular/Mobile Data]03. Find your data usage under “Current Period Roaming.”
04. Alternatively, you can find more detailed instructions on the Apple website here.
You can also dial 1019# to check your data usage via a call.

Samsung Devices

01. Go to [Settings] – [Connections]02. Choose [Data usage]03. Your mobile data consumption will be displayed.
04. You can also dial 1019# and make a call to check your data usage.

Google Devices

01. Open[Settings] – [Network & Internet] – [Internet]02. Tap [Settings] next to your operator
03. At the top, you’ll see the total data you have used.

You can reinstall most eSIM plans, except for eSIM Korea Fixed Plan. Once eSIM Korea Fixed Plan is activated on your device, it cannot be reinstalled. If you encounter any issues, please refrain from deleting your eSIM plan. Instead, reach out to us via [email protected] for assistance. If you no longer need an eSIM, you can erase it by following these steps:

For Apple

01. Go to [Settings] – [Cellular/Mobile Data] – tap on the eSIM plan you would like to remove from the list
02. Tap [Remove Cellular Plan] (The name of the button can be something similar depending on the device)

For Samsung

01. Go to [Settings] – [Connections] – [SIM card manager]02. Select a plan on eSIM that you want to remove
03. Toggle the switch to disable the eSIM
04. Tap Remove

For Google

01. Go to [Settings]02. Tap [Network & internet] – [Mobile network]03. Select the eSIM you want to delete
04. Tap Delete SIM

If you need assistance or have any questions, feel free to reach out to us at [email protected]. Our dedicated customer support team is available 24/7 to help you. Don’t hesitate to get in touch, and we’ll be more than happy to assist with any concerns or inquiries related to your eSIM plan or usage.